When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world.

We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund. If you're unsure about the dimensions or weight of a product, feel free to reach out to us for assistance before making your purchase. We've provided a helpful reference table below to guide you. However, for our valued customers outside of Europe, we do have weight and size restrictions to ensure smooth delivery. Within Europe, there are no limitations on the size and weight of the items you can order. If you still have questions, chat with us or send us a question at thrilled to offer worldwide shipping, ensuring that fans everywhere can enjoy our incredible range of products. Once the product is effectively delivered to Amuzzi's warehouse in Belgium, it will of course be shipped to you within 1-2 weeks. This way, you can still guarantee a copy and only have to pay for the whole amount when it actually comes your way! To allow you as a consumer not to have to pay the full amount for pre-orders that, for example, still take months to arrive, we at AMUZZI have a payment system with which you only pay a portion and the remaining amount at the time of shipment. If you want to receive the deliverable products earlier, please make two separate orders: one with the deliverable products, and one with the pre-order(s). If a product from your pre-order arrives earlier, we will of course keep it separate for you in our warehouse. This means that your order will not be shipped until the pre-order (and all your other products ordered) have arrived at Amuzzi. If you as a consumer would like to know the status of your pre-order, we will always check with the supplier for you, but please be aware that we currently do not have an automatic notification system of changes in delivery times.ĭo you order multiple items in one order including a pre-order product? All your products will be delivered to you at once. This is a common practice in the world of collectibles and an unprecedented one that we unfortunately have no control over. The actual delivery of the product may be brought forward or delayed due to various factors such as delays at suppliers, production, shipping, customs, licensor. As previously mentioned, this is an indication, an estimate. For each product that is a pre-order, we indicate when it is expected.

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